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Hire Terms & Conditions

Arden Lane Hire TERMS & CONDITIONS.

By choosing to hire an item you are agreeing to the Terms & Conditions

 

Try Ons

Try ons are available by appointment ONLY.
If you choose to hire without trying garment on there will be no refund or exchange if the garment does not fit.
We do not refund or exchange for ‘change of mind’ if you simply have changed your mind and do not want to wear the garment.
Book via instagram, email ardenboutique@outlook.com or TXT 0401 587 810

 

Alternatively if you want to go ahead and make a booking with no try on then go to www.ardenlaneboutique.com.au and click on ‘Dress Hire’ and follow the steps to secure your booking.

GENERAL POLICY
Book a try on via email, txt or instagram.
If you do not require a try on then proceed straight to www.ardenlaneboutique.com.au or if you cannot find your item either txt or use instagram to contact.
We do not charge a bond.
Return Sunday or Monday unwashed (Midweek hires return on arranged day)
If you live in Pt Augusta or surrounding areas then pickup/drop off will be organized.
If express post is required there is a special postage option at the checkout for you to select which includes return express postage for your garments, garments will be express posted to make sure you get the by Friday and you will need to post back Monday afternoon with conformation of postage. IF you fail to do so Arden Lane Hire will charge you for additional days.



RETURNS

 

Pick up Customers:Must be returned Monday to Uptown Girl Pt Augusta in original garment bag, unwashed.
Late fee of $10/day will be charged until both the garment and bag are returned
If still not returned by Friday at 2pm then an additional charge of the hire fee will be added to the $50 of late fees
If not retuned the following Monday you will be charged $140 late fees + hire fee again + the replacement value of the garment (determined by Arden Lane Hire)

Postal Customers
Must be express posted in the supplied satchel with a lodgement receipt sent to me before the close of Australia Post on Monday.
If the garment is not back by Friday you will be required to pay the hire fee again
$30 postage fee is charged at time or hire which covers express post to and from hirer.


DAMAGES

Dry cleaning is included in the price
Irreparable damage will cost the full replacement value of the garment on top of the hire price paid (replacement value determined by Arden Lane Hire) the damaged garment must also be returned.
Lost or stolen garments will cost the late fees + hire fee + replacement value + $50


* Replacement value will usually equate to the RRP of the garment (or sometimes will be cheaper if I can find the same size on eBay in perfect condition) however sometimes if it is a sold out style, the only way I may be able to replace it is to pay more than the RRP online. The RRP refers to the retail price but if I have paid more than that to purchase the item then you will be liable for that full amount.

Have a wonderful day & thank you for choosing ALH xx